Mobile Support for e-Maintenance - eMari - General description
The overall objective of the eMari-project is to develop and demonstrate methods that utilize mobile technology, for supporting (field) service activities during the product lifecycle. It starts by examining what is involved in field service, explores opportunities to enhance revenues, reduce costs and increase customer satisfaction through improved field service, and outlines (strategic and) technical considerations for bringing these goals to fruition in companies field service organization. The project will also find out expedients of how cultural and language differences should be taken in the account in the maintenance business.
A lot of challenges must be overcome when implementing mobile applications for supporting service activities during the product lifecycle, e.g.:
Solutions for the challenges are studied by examining the whole process from information production to information use in maintenance, instead of just developing mobile technologies. The challenges include: